Enterprise IT Field Operations & Service Desk Support

Enterprise IT Field Operations & Service Desk Support

Mission-Critical User Support Across 250+ Global Sites

Warriors delivers enterprise-scale IT field operations, service desk, and end-user support for some of the nation’s largest, most complex federal missions—including global DHS operations across 230+ domestic and 20+ overseas sites.

Our cleared team support ~27,000 end users, managing 41,000+ desktops and laptops, 25,000+ printers and peripherals, 15,000+ mobile devices, and 1,200+ servers across the enterprise. We handle 30,000+ incoming calls, 17,000+ self-help contacts, and 18,000+ field tickets monthly, ensuring seamless, compliant operations in demanding mission environments.

We operate with 1:100 FSE staffing ratios, global cleared personnel (including NSI Top Secret for OCONUS embassy support), and fully integrate with government teams to ensure service continuity, rapid response, and mission alignment.

Why We Lead:

  • Trusted by Federal Agencies to support mission-critical operations without disruption.

  • Scale and Flexibility to support technology refreshes, new site deployments, and evolving mission requirements seamlessly.

  • Transparent SLA Reporting and Trend Analysis to improve performance and accountability.

From routine user support to rapid incident recovery, we keep your mission moving forward with zero compromise on service, security, or user experience.

When the mission depends on your IT infrastructure, we deliver the expertise and scale to keep it running.

WE DELIVER:

  • 24/7/365 Tier 0–2 Service Desk Operations

    Powered by ITIL and ServiceNow, handling incident, request, and problem management while meeting stringent SLA requirements.

  • Field Support Services

    Including desk-side support, deployment, server O&M, encryption, asset inventory, and disposal support across distributed federal sites.

  • Enterprise Mobility Management

    Supporting iOS, Android, MDM, VPN, and secure telework environments.

  • Major Incident and Critical Response Management

    To restore services rapidly with structured escalation and root cause analysis.

  • Deployment Services

    Managing office moves, technology refreshes, and infrastructure rollouts, nationwide and OCONUS.

  • Account Management and VIP Support

    Ensuring high-touch service for mission-critical personnel.

  • Hardware Incident Resolution and Asset Lifecycle Management

    To reduce downtime and improve asset accountability.

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